The Customer First designation is the highest recognition Chrysler can award a Retailer for exceptional customer service. Wherever you see the Customer First logo, you know you'll get the friendliest and most helpful dealership environment available.
Chrysler Retailers are required to follow a strict set of requirements in order to be awarded Customer First Certification.
Your Chrysler, Jeep ® , Dodge Sales Consultants are courteous, knowledgeable and thorough. Service Technicians and Advisors are trained in the latest diagnostic and repair procedures to ensure that all work is done properly and efficiently. Helpful Parts Personnel will arrange quick turn-around and timely follow-up on parts when needed.
Customer Satisfaction Survey
The Customer Satisfaction Survey puts you in the driver's seat when it comes to Customer First Certification, giving you an opportunity to let them know what you think about your Customer First experience.
You'll be contacted within seven days after any Sales or Service experience to ensure you're completely satisfied.
It starts with a facility that offers ample parking, a clean and pleasant environment, and convenient waiting areas.
Chrysler personnel continuously monitor and validate Retailer compliance to these requirements. And Retailers must consistently meet tough Customer First score standards in all areas to keep their certification. This means you're assured of the finest and most professional Sales and Service treatment every time you visit a Customer First Retailer.