What Takes Those Guys So Long? We Love Our Customers and Value Your Time So......Come On in to a Whole New Way to Buy a Car.....
Pomoco Newport News' Express Delivery! Make your selection (Online or In person), Work out the Financing, and the Clock Starts.....Let's see how fast we can get you behind the wheel!
Now If You Like a Slower Pace....No Problem.....We can do that too.....at Pomoco, Your in control......
Check This Out!
* A new AutoTrader.com study shows that consumers grow more unhappy the longer they have to wait at the dealership. And consumer satisfaction with the process really declines after being about 90 minutes in the showroom.
According to the research, customer satisfaction is at its highest within the first 90 minutes on the day of purchase.
To better understand the disconnect between customer expectations and the dealership experience, the company conducted an in-depth analysis of actual "cycle times" across key processes from post-vehicle selection to pre-delivery of the vehicle.
Cycle times were grouped into three primary processes: the Sales Process, the Vehicle Appraisal Process and the F&I Process. Across all of these processes, inefficiencies in people, process and technology contributed to lengthened time for each step.
Highlights from the analysis include:
Sales Process: The average time it took to complete the vehicle sales process was nearly 53 minutes - more than half the desired ideal total customer cycle time of 90 minutes. Negotiation took an average of 21 minutes and a maximum of 41 minutes, making it potentially the most time-consuming variable in the vehicle sales process.
Vehicle Appraisal Process: The average time it took to complete the appraisal process was 43 minutes, nearly half of the total desired customer cycle time of 90 minutes. Negotiation took an average of 16 minutes and a maximum of 39 minutes, making it a significant time-consuming variable in the appraisal process.
F&I Process: The average time it took to complete the F&I process was nearly 61 minutes - two-thirds of the desired length of the ideal total customer cycle time of 90 minutes. The F&I process was lengthened by requiring signatures on multiple paper forms, and filling out these forms took an average of 21 minutes and a maximum of 44 minutes, making it a significant time-consuming variable in the F&I process.
So, WHY would we WANT Frustrate our Customers.....THAT'S Crazy!!! Give us a Shot....We think you'll Like what you find!.....
Shoot, We'll give you a Stopwatch if you want!
Pomoco Newport News
Research provided by Carlingo.com